FAQ
Not sure what size do I need to order?
If you're not sure what size to buy, we suggest using the measurements of an item you own and comparing them to stats in our size chart to find the best fit.
Please note the measurements shown on the size chart are the dimensions of the finished garment.
Why do I not enjoy free shipping?
Please verify if your order reach the minimum thresholds after all the discounts have been applied.
Can I make a change to an order I just placed?
Once you have submitted an order, it cannot be modified online. If you need to make any changes including modifications to products or addresses, please reach out to us online or via support@notyourbasicgirl.com, and our team will be glad to assist you before your order is shipped.
Where are the products shipped from?
Your orders will be shipped from our warehouses located in the US.
When will I receive my order?
Typically, you are expected to receive your package in 5-8 business days with Standard shipping. Please get more details in the Shipping & Delivery.
Do You Ship Internationally?
At this time, we only ship to USA.
How do I request a return?
We accept return applications within 30 days from the date of receipt. Please follow the process below to process your returns:
1.Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us at return@notyourbasicgirl.com. Indicate which item(s) you would like to return and the reason.
2.Our customer service representative will get back to you within 24 hours and process your return request.
3.Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package.
Should I pay for the return shipping fee?
No, count on us.
What should I do if the Item I received is damaged or defective?
Please contact our Customer Service and send us clear photos showing the damaged items. We will definitely deal with your problem properly.
I need assistance with a question that hasn't been covered so far.
Please contact our Customer Service, and we will be delighted to assist you.
